FAQs

Have a question about how Something Different Works? Need more information on what's included? Browse through our FAQs below to find the answer to your question. Can't find the answer you need? Then visit our contact us page and we'll get back to you with an answer asap!

Q

How do I find the experience I'm looking for?

A

The simplest way is to browse through the categories on the left hand side of the page. If you are still not sure what gift to go for, you can call one of our team of consultants on 2789 2789 for some friendly advice. Our opening hours are from Monday to Friday 9am to 3pm.

Q

How can I contact Something Different?

A

If you have any questions about anything at all, please don’t hesitate to contact us on 2789 2789. Alternatively you can email us on info@somethingdifferent.com.mt

Q

Where can I buy Something Different experiences?

A

These are all available for purchase through our website. All online purchases are safe and secure and use the latest security systems. Alternatively you can purchase experiences from our office which is located at 109/3, Gwardamangia Hill, Pieta PTA 1313. Opening hours are 9-5, Monday to Friday.

Q

What exactly is included with the experience gift pack?

A

Included in each gift pack, is a personalised message from the sender and the voucher itself is in a sealed envelope. The complete package is then sent in a plain outer envelope to ensure the surprise is kept to the very last moment.

Q

Can I personalize the gift pack with a message?

A

Absolutely. When you are making your online purchase you will be given the option of writing a personalised message. This will be printed on one of the cards that is inserted inside the gift pack.

Q

Do I have to choose a specific date for the experience when I buy?

A

Not at all. All our experiences are open dated so that your recipient can chose a date to redeem their voucher that is convenient to them. However, they must use their experience voucher within its 6-month time frame.

Q

How long do I have to use my experience once purchased?

A

The voucher representing your experience is valid for 6 months and must be redeemed before that expiration date. We cannot honour vouchers that have expired.

Q

Can I exchange my experience?

A

Unfortunately, at this stage we are not able to exchange experiences for you. However, if you have a legitimate reason for wanting to exchange - like for example you have an injury and can't take part in an action experience and need to do something more relaxing - we may be able to make an exception.

Q

Can I extend my voucher?

A

Under normal circumstances we cannot extend the expiry date of experiences. However, in certain cases and at our discretion, we may be able to make exceptions. If you have any questions in this regard, please call us on 2789 2789 and, if we can help, we will.

Q

Are there any restrictions (e.g. age, weight or height) that I need to consider before buying the experience?

A

By their very nature some of our experiences are subject to minimum or maximum requirements, like age, health, height or weight. In most case these restrictions will be listed on the respective experiences themselves. However, it is always advisable to try and match the experience you are buying to the person you are buying it for. For example, don’t buy an active experience for someone you know has medical or health problems.

Q

What are the standard delivery terms?

A

We will endeavour to ensure that standard orders received before 3pm on a working day are sent out on the same day. Any orders received after that time will be posted the following working day. Orders received over the weekend or on public holidays will be dispatched on the next working day. While we do our utmost to ensure your gift arrives in the shortest possible time, we cannot be held responsible for any delays in the postal service. Furthermore, we cannot be held responsible for any damage suffered to your gift pack while it is in the postal system. For more urgent gifts, use our Speedy delivery service.

Q

What payment types do you accept?

A

We accept online payments by Mastercard, Visa, American Express and BOV Cashlink. Alternatively, you can come to our offices if you would like to pay by cash or cheque. In that case, do not proceed with an online purchase and we will take care of everything for you at the office.

Q

Not answered your question?

A

Call us on 2789 2789 and we will be only too happy to help. Our opening hours are Monday to Friday 9am to 5.00pm.

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